1. Service Agreement Overview
This document outlines the contractual details for using PitchBattle's event management platform. By purchasing a service tier, you enter into a binding agreement with Bridgepoint Ventures.
2. Pricing Structure
STARTER - $49 per event
- Up to 100 voters
- DIY setup with documentation
- Community support (email response within 48h)
- Basic branding customization
- CSV data exports
LITE - $99 per event
- Up to 150 voters
- Setup tutorials and guided onboarding
- Email support (response within 24h)
- Full white-label branding
- Priority feature updates
PRO - $249 per event (Most Popular)
- Up to 500 voters
- 30-minute setup call
- Live support during your event
- Advanced analytics and reporting
ENTERPRISE - price on request
- Unlimited voters
- Done-For-You complete setup
- Dedicated account manager
- On-site technical support available
- API access for custom integrations
3. Payment Terms
- Payment Method: Credit card, bank transfer, or invoice (Enterprise only)
- Due Date: Payment required before event activation
- Currency: All prices in USD
- Taxes: Prices exclusive of applicable VAT/GST
- Invoicing: Invoice provided within 24h of payment
4. Service Delivery Timeline
- Starter/Lite: Immediate access upon payment
- Pro: Setup call scheduled within 2 business days
- Enterprise: Kickoff call within 24h, full setup within 5 business days
5. Included Services
All tiers include:
- Web-based voting platform with real-time leaderboard
- Voter registration and duplicate prevention
- Token allocation and prize calculation system
- Admin dashboard for event management
- GDPR-compliant data collection and storage
- Mobile-responsive design
- Event data export capabilities
6. Additional Services (Optional)
- Custom Development: Starting at $500 - Custom features or integrations
- Extended Support: $200/month - Priority support beyond event date
- Data Retention: $100/year - Extended data storage beyond 12 months
- Training Sessions: $300/session - Additional training for your team
7. Cancellation and Refund Policy
- Before Setup: Full refund if canceled within 24h of payment (before onboarding begins)
- After Setup Begins: No refunds, but unused events can be rescheduled within 12 months
- Technical Failures: If the platform is unavailable during your event and we cannot restore it, we will refund that event or rerun it free of charge
- Rescheduling: Free rescheduling up to 7 days before event date
8. Service Level Agreement (SLA)
- Availability: Hosted on managed cloud infrastructure. We monitor the platform during scheduled events but cannot guarantee uninterrupted service
- Support Response Times:
- Starter: 48 hours (business days)
- Lite: 24 hours
- Pro: 24 hours, plus live support during your event
- Enterprise: 1 hour (critical issues)
- Event-Day Support: Available for Pro and Enterprise during live events
9. Data and Security
- Data encrypted in transit (HTTPS/TLS)
- Data stored on managed cloud infrastructure with access controls
- Admin areas protected by login and role-based access
- GDPR and CCPA compliant data handling
- Data retention: 12 months (extendable)
10. Liability and Indemnification
Our Liability: Limited to the fees paid for the specific event. We are not liable for indirect or consequential damages.
Your Responsibilities: You indemnify us against claims arising from your misuse of the platform or violation of applicable laws.
11. Contract Duration
This is a per-event contract. The agreement begins upon payment and continues through event completion plus 12 months for data access. Each event requires a separate agreement.
12. Amendments
Any changes to this agreement must be made in writing and signed by both parties. For standard terms updates, we will provide 30 days notice.
13. Dispute Resolution
Disputes will first be addressed through good-faith negotiation. If unresolved within 30 days, disputes will be settled through binding arbitration in accordance with [Arbitration Rules] in [Your Jurisdiction].